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Professional Staff Training & Workplace Excellence

Banking Products & Services You Must Master

Banking Products & Services You Must Master is a course in Banking Staff Excellence Academy. 10 lessons covering Deposit Accounts — Savings, Current, and Who Needs Which; Domiciliary and Foreign Currency Accounts Explained; Fixed Deposits and Investment Products.

10 published lessons · Online learning · Part of Learn & Grow

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What this course covers

  1. Deposit Accounts — Savings, Current, and Who Needs Which · 15 min
  2. Domiciliary and Foreign Currency Accounts Explained · 15 min
  3. Fixed Deposits and Investment Products · 15 min
  4. Loans, Overdrafts, and Credit Facilities · 15 min
  5. Cards — Debit, Credit, Prepaid, and How They Work · 15 min
  6. Digital Channels as Products — USSD, Mobile, and Internet Banking · 15 min
  7. Trade Services and Letters of Credit — The Basics · 15 min
  8. Account Packages for Different Customer Segments · 15 min
  9. Fees, Charges, and Interest — Explaining Them Honestly · 15 min
  10. Matching the Right Product to the Right Customer · 15 min

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This course belongs to Banking Staff Excellence Academy. Explore the full academy to see the other courses in this learning path.

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