Professional Staff Training & Workplace Excellence
Customer Service Excellence in Banking
Customer Service Excellence in Banking is a course in Banking Staff Excellence Academy. 10 lessons covering Why Service Is the Bank's Real Product; The First 30 Seconds — Greeting and Reading a Customer; Service Standards That Separate Good Banks from Great.
10 published lessons · Online learning · Part of Learn & Grow
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What this course covers
- Why Service Is the Bank's Real Product · 15 min
- The First 30 Seconds — Greeting and Reading a Customer · 15 min
- Service Standards That Separate Good Banks from Great · 15 min
- Handling Complaints Without Losing the Customer · 15 min
- The Angry Customer Playbook · 15 min
- Service Recovery — Turning Failure into Loyalty · 15 min
- Managing the Queue and the Branch Experience · 15 min
- Serving Elderly, Disabled, and Vulnerable Customers · 15 min
- Consumer Protection — What the CBN Expects You to Do · 15 min
- Following Up — The Step Most Bankers Skip · 15 min
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This course belongs to Banking Staff Excellence Academy. Explore the full academy to see the other courses in this learning path.
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