Professional Staff Training & Workplace Excellence
Front Office, Hospitality & Congregant/Visitor Care
Front Office, Hospitality & Congregant/Visitor Care is a course in Church & Ministry Operations Staff Excellence Academy. 10 lessons covering The Front Office as the Ministry's First and Last Word; Visitor Reception — Greeting, Registration & the First 10 Minutes; First-Timer Follow-Up Systems That Actually Work.
10 published lessons · Online learning · Part of Learn & Grow
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What this course covers
- The Front Office as the Ministry's First and Last Word · 15 min
- Visitor Reception — Greeting, Registration & the First 10 Minutes · 15 min
- First-Timer Follow-Up Systems That Actually Work · 15 min
- Managing the Welcome Desk During High-Traffic Services · 15 min
- Handling Difficult, Distressed, or Disruptive Visitors with Grace and Firmness · 15 min
- Children's Check-In, Safety Tags & Parent Communication · 15 min
- Phone, Email & Digital Front Desk Etiquette · 15 min
- Managing VIP, Guest Speaker & Dignitary Hospitality · 15 min
- Congregant Care Beyond Sunday — Coordinating Visits, Calls & Ongoing Support · 15 min
- The Front Office & Congregant Care Excellence Charter · 20 min
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This course belongs to Church & Ministry Operations Staff Excellence Academy. Explore the full academy to see the other courses in this learning path.
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