Professional Staff Training & Workplace Excellence
The Service Mindset
The Service Mindset is a course in Hotel/Restaurant Staff Excellence Academy. 10 lessons covering The Nigerian Hospitality Industry: Scale, Standards, and Opportunity; What "Service Excellence" Actually Means to a Guest; The Staff Member as Brand Ambassador.
10 published lessons · Online learning · Part of Learn & Grow
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What this course covers
- The Nigerian Hospitality Industry: Scale, Standards, and Opportunity · 12 min
- What "Service Excellence" Actually Means to a Guest · 12 min
- The Staff Member as Brand Ambassador · 11 min
- Understanding Guest Expectations: Local vs International Visitors · 12 min
- Professional Appearance and Grooming Standards · 10 min
- Communication Basics: Tone, Language, and Body Language · 12 min
- Confidentiality and Guest Privacy · 11 min
- Working as a Team Across Departments · 11 min
- Common Service Failures and Their Cost to the Business · 12 min
- Module Recap: The Service Mindset · 10 min
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This course belongs to Hotel/Restaurant Staff Excellence Academy. Explore the full academy to see the other courses in this learning path.
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