Professional Staff Training & Workplace Excellence
Front Desk and Guest Reception Excellence
Front Desk and Guest Reception Excellence is a course in Hotel/Restaurant Staff Excellence Academy. 10 lessons covering The First 60 Seconds: Setting the Tone at Check-In; Handling Reservations and Walk-Ins Professionally; Managing Guest Information and Data Privacy.
10 published lessons · Online learning · Part of Learn & Grow
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What this course covers
- The First 60 Seconds: Setting the Tone at Check-In · 12 min
- Handling Reservations and Walk-Ins Professionally · 11 min
- Managing Guest Information and Data Privacy · 11 min
- Upselling Rooms and Services Without Pressure · 11 min
- Handling Payment, Billing, and Disputes at the Desk · 11 min
- Managing VIPs and Repeat Guests · 10 min
- Phone and Email Etiquette for Front Desk Staff · 10 min
- Check-Out Procedures and Final Impressions · 11 min
- Handling Difficult Guests at Reception · 12 min
- Module Recap: Front Desk as First and Last Impression · 10 min
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This course belongs to Hotel/Restaurant Staff Excellence Academy. Explore the full academy to see the other courses in this learning path.
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