Professional Staff Training & Workplace Excellence
Handling Difficult Situations & Complaints
Handling Difficult Situations & Complaints is a course in School Staff Excellence Academy. 10 lessons covering Understanding Why Parents Complain — Reading Complaints as Information; The LEARN Framework for Handling Any Complaint; Handling Fee Disputes and Financial Complaints Professionally.
10 published lessons · Online learning · Part of Learn & Grow
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What this course covers
- Understanding Why Parents Complain — Reading Complaints as Information · 15 min
- The LEARN Framework for Handling Any Complaint · 15 min
- Handling Fee Disputes and Financial Complaints Professionally · 15 min
- Handling Complaints About Another Staff Member · 15 min
- De-escalating an Angry Parent in Person · 15 min
- Handling Complaints on Phone Calls and Social Media · 15 min
- When a Complaint Is Actually About Something Else Entirely · 15 min
- Saying No Without Damaging the Relationship · 15 min
- Knowing When to Escalate a Complaint to Leadership · 15 min
- Capstone — Your Complaint-Handling Standard Operating Procedure · 20 min
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This course belongs to School Staff Excellence Academy. Explore the full academy to see the other courses in this learning path.
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