Professional Staff Training & Workplace Excellence
Data Protection, Privacy & Confidentiality
Data Protection, Privacy & Confidentiality is a course in Telecommunications & Customer Service Excellence Academy. 10 lessons covering Why Data Protection Matters in Telecom — NDPA and Customer Trust; What Counts as Personal Data in a Telecom Context; Handling Customer Data on Calls, Chats, and in Person.
10 published lessons · Online learning · Part of Learn & Grow
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What this course covers
- Why Data Protection Matters in Telecom — NDPA and Customer Trust · 15 min
- What Counts as Personal Data in a Telecom Context · 15 min
- Handling Customer Data on Calls, Chats, and in Person · 15 min
- Confidentiality Inside the Organization — Who Can See What · 15 min
- Social Media, Screenshots, and the Line You Must Not Cross · 15 min
- Data Requests — Responding to Customers Who Ask "What Do You Have on Me?" · 15 min
- Third-Party Data Sharing — When It's Allowed and When It's Not · 15 min
- Data Breach Recognition and Immediate Response · 15 min
- Physical Document and Device Security in Retail and Field Settings · 15 min
- Capstone — Your Personal Data Protection Discipline · 20 min
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This course belongs to Telecommunications & Customer Service Excellence Academy. Explore the full academy to see the other courses in this learning path.
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