Professional Staff Training & Workplace Excellence
Teamwork & Cross-Departmental Coordination (Call Center, Retail, Field, Network Ops)
Teamwork & Cross-Departmental Coordination (Call Center, Retail, Field, Network Ops) is a course in Telecommunications & Customer Service Excellence Academy. 10 lessons covering Understanding the Full Organization — How Departments Depend on Each Other; Handing Off a Customer Between Departments Without Losing Context; Working With Field Technicians as a Call Center or Retail Agent.
10 published lessons · Online learning · Part of Learn & Grow
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What this course covers
- Understanding the Full Organization — How Departments Depend on Each Other · 15 min
- Handing Off a Customer Between Departments Without Losing Context · 15 min
- Working With Field Technicians as a Call Center or Retail Agent · 15 min
- Working With Call Center and Retail as a Field Technician · 15 min
- Coordinating With Network Operations During Widespread Issues · 15 min
- Cross-Shift Handover — Passing On Accurate Information · 15 min
- Resolving Interdepartmental Disagreements Professionally · 15 min
- Supporting New Colleagues and Onboarding Buddies · 15 min
- Giving and Receiving Feedback Across Teams · 15 min
- Capstone — Cross-Departmental Coordination Simulation · 20 min
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This course belongs to Telecommunications & Customer Service Excellence Academy. Explore the full academy to see the other courses in this learning path.
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