Refund Policy
Last updated: August 2026
We want you to be satisfied with your membership. Please read our refund policy carefully before purchasing.
Digital Product Policy
Membership plans on Learn and Grow grant immediate access to digital course content upon payment confirmation. Because access is granted instantly, all sales are generally considered final.
Refund Eligibility
Refund requests may be considered under the following conditions:
- Payment was processed but access was not granted within 24 hours due to a technical error
- You were charged more than once for the same plan in the same transaction session
- A refund request is submitted within 7 days of payment and no course content has been accessed
Educational Partnership Benefits
If an invited member's payment is refunded, any educational benefit or recognition award connected to that payment becomes void and will be deducted from available or pending balances.
How to Request a Refund
Submit refund requests to dunamail@gmail.com with your full name, registered email, payment reference, and reason for the refund. Requests are reviewed within 5–10 business days.
Approved Refunds
Approved refunds are processed through the original payment method. Processing time depends on your bank or card provider (typically 5–10 business days).
Non-Refundable Items
Educational partnership benefits and wallet credits are not refundable under any circumstances. Community Growth Milestone badges are recognition-only and carry no monetary value.
Contact
Refund queries: dunamail@gmail.com